• You are also responsible for the information relating to all transaction done on Maa Computer Institute (MCITM- Online Siksha).
• While Wallet top-up through payment gateway, if money has been deducted from your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address contact@online-siksha.com or reach us at 8698510091/9407241091 for instant resolution.
• We will investigate the incident and, if it is found that amount was indeed charged to your card or bank account or wallet without delivery of the recharge/service, then You will be refunded the money within 21 working days from the date of receipt of your e mail/ticket.
• All refunds will be credited to bank accounts for topup cases and in wallet for other cases.
• It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.
• In case of charge back, if amount has been reverted back to your source account while service was delivered to the user, then Maa Computer Institute (MCITM- Online Siksha). has full rights to recover that amount from user account.

Online Payment Refund & Cancellation Policy

In most cases, no refund will be granted once the payment is done. However, exceptions may be made based on the following circumstances:

• Multiple payments for same services.
• A candidate paid the fee online but did not get the confirmation due to connection failure and the Maa Computer Institute (MCITM- Online Siksha). is not able provide softcopy of the Fee Invoice.
• Transaction fees charged would not be refunded/ reversed for any refund or reversal of any transaction.
• Note: For online payments, it is important for candidates to note the transaction number / invoice no and order no. for future reference and request for any type of refund, for whatsoever reason, will be at the sole discretion of the Maa Computer Institute (MCITM- Online Siksha).

No Fees is refunded in following cases

Case of non-performance

• Attendance below specified level.
• If candidate is expelled in case of some discipline issue.
• In case a candidate is found to be non-eligible or not following any rules and regulation specified by the institution in the Students Guidelines and Students declaration form during any stage of the admission process or course delivery, his/her admission will stand cancelled.
• If student’s admission is cancelled or he/she is terminated based on any ground.
• In all matters concerning admissions, the decision Maa Computer Institute (MCITM- Online Siksha), shall be final and binding on all the candidates. With regard to the interpretation of the provisions of any matter not covered in this page, the decision of Maa Computer Institute (MCITM- Online Siksha)., shall be final and binding on all the parties concerned.